How long does it take for my order to arrive?

Each product is custom made in the order it was received and each product page gives an estimated shipping time for that particular product. Please see the product page that relates to your order for approximate shipping times.

I need my order sent in a hurry to give as a gift, how soon can I get it?

Each product page has an estimated shipping time for that particular product, so if after reviewing shipping information you are concerned that your custom order will not be shipped in time for that special occasion, we will gladly send you or the gift recipient a lovely gift card stating your requested information. It's a complimentary service from Alphabet Moon™ and the perfect solution for you. Bring it with you to the party or have the gift card mailed directly to the recipient in plenty of time to let them know you thought of them and you thought ahead.

To have a gift card sent, please make your request in the comments area of your order form. Be sure to include the information you would like on the card. For example, please state who the gift is from, the occasion and if you want us to include what the gift is. It is also helpful if you tell us the date of the event. Gift cards will be sent by mail within 48 hours of your order unless otherwise instructed by you.

We also offer RUSH orders, if needed. RUSH orders will be shipped within one week for all products other than pillows, which will take up to 10 days to ship with an additional charge of $20. You must select the shipping method when ordering.

I want a striped fabric on the front or back of my pillow, but stripes are not in the list of fabric choices. Why not?

Stripes will distort during the stuffing of the pillows, so we do not recommend them. If you accept this as a probability and still want stripes, you may add the "Other" selection in the fabric drop down and add the name of the fabric you desire to the comments box during checkout.

I want a solid fabric on my photo album, but you say you do not recommend them. Why not?

Because of the thinner weave of the solid colored cotton fabrics, they no not lay as well on the corner folds.

When ordering a pillow, will I be receiving a lower case or upper case letter?

Depending on the design of each pillow and which case looks best, upper or lower, we make them according to which case design is most sturdy and most attractive.

The design cases are made as follows: Upper case letters are B, C, D, E (lower case for 13-inch and doorknob pillows, upper case for 20-inch pillows), F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X and Z.

Lower case letters: A, E (lower case for 13-inch and doorknob pillows, upper case for 20-inch pillows).

The “A” and “Y” are available in either case, but you will receive lower case pillows when ordering unless you request upper case in the comments area of your order form at the time your order is placed.

Do you offer your products wholesale?

We are primarily a retail company but do offer discounted prices for all pillows, photo albums, burp cloths, I Sit Here Sets, Hide-N-Seek-Blankets, and mini lamps.

Please note that Alphabet Moon™ is the exclusive designer of Spell-Their-Name-Pillows™, Spell-It-Greek-Pillows™, and Alphabet-Door-Knob-Pillows™ and each is protected under copyright, trademark and patent law. We thank you in advance for following the policies required of you to carry these unique items.

If you would like to receive these products to sell at a discounted price in your store, please contact us by filling out our Contact Us form.